FAQ

Frequently asked questions

How long does it take to receive my refund?

Once you receive your email indicating your return has been processed, you can expect to receive your credit in two weeks.



Is there a return fee?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.



What if my item is defective?

Please reach out to us with photographs of the defective item as soon as you receive the product. Some items come with manufacturer’s instructions; please follow the instructions provided to ensure that you do not damage your item.



What if an item arrives damaged?

You will need to file a claim with USPS, email us and we can provide your invoice for the claims process. We are not responsible for damaged or lost items after shipping. We cannot refund or replace items that are lost or damaged during transit.



When will I receive my order?

Due to COVID-19, we have been experiencing severe delays with our standard method of shipping, USPS. The listed shipping timelines in our FAQs are our goal, but during this time please allow additional processing/tracking updates and transit times. We are working hard to get your orders out as quickly and safely as possible! In stock, non-pre-order items shipping to addresses within the United States are sent by UPS or US Mail (USPS) depending on weight and usually take 7-10 business day to arrive. Orders received over the weekend and on holidays will be processed the following business day. If you do not receive your order within the time frames above, please contact Customer Service using the form on the Contact Us page, and advise us whether you want to cancel your order, or have us keep your order active until it ships.



How do I contact customer service?

You can contact us at the “Contact Us” page or by email at zeravla.entertainment@gmail.com.



How to Change or Cancel Your Order?

We make every effort to fulfill orders as quickly as possible. Once you have submitted your order we begin processing your order immediately and we cannot cancel, make address edits or add items. Once you receive your order in the mail, simply return any items you do not want by following our returns process.