SHIPPING & RETURNS
SHIPPING POLICY
Orders may be delayed due to the ever-changing situation with COVID-19. We ask for your understanding while we try to get orders out in a timely fashion while keeping our staff and families safe.
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GENERAL SHIPPING INFO
We are unable to ship to P.O. Boxes. Please enter a physical address for shipping. We are not responsible for items that are lost or damaged after shipping. We cannot refund or replace items that are lost or damaged during transit. Shipping costs are non-refundable.
RETURN & EXCHANGE POLICY
Zeravla Entertainment gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online for full refund within 30 days of the original purchase, if 30 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or exchange. Returns of accessories will only be accepted with the original packaging intact. Refunds will be made in the form of the original payment. All music and media items, posters, digital downloads, sale, discounted and final sale items cannot be returned or exchanged. We are not responsible for damaged or lost items during transit. We cannot refund or replace items that are lost or damaged after shipping. Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, your refund will be processed and a credit will be applied to your original method of payment. Please allow up to two weeks for your return to be processed.
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Requests to exchange merchandise received as a gift can be sent to zeravla.entertainment@gmail.com. You will be responsible for paying for your own shipping costs for exchanging your item.
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SHIP YOUR RETURN
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Zeravla Entetainment
Attn: Returns / ANJELIQUE
PO BOX 895
Sweetwater, TX. 79556
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CONTACT US
Please feel free to contact us with any questions or concerns.
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Call us at (325) 242-4238
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Email us at zeravla.entertainment@gmail.com
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If you contact us regarding an order through Facebook, Instagram or Twitter you will be directed to email zeravla.entertainment@gmail.com
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Every email is handled in the order that it is received during office hours. The office will be closed on the weekends and in observance of holidays.
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OFFICE HOURS
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Monday - Friday
8am - 5pm CNT